Debby Darby – assistant manager, ADM Computer Services

An employee in procession of the vision to improve procedures and processes form their own initiative is an invaluable asset. Debby Darby, assistant manager at £2.3m turnover ADM Computer Services, developed the IT company’s helpdesk system last year along with the administration processes that go along with it.

“She has enabled the service department to expand by four engineers without the need for more administration staff,” says ADM’s Projects Director, Martin Tanner.

“Debby’s fantastic ability to create non-bureaucratic procedures to ensure control of work, without hindering efficiency, has also led to a significant decrease in non-chargeable work,” he says.
Darby says that she appreciated being encouraged to persist with problem solving.

“My feedback is listened to and acted upon if appropriate. Nobody likes to feel like their efforts have been ignored.”

She also believes that smaller companies should exploit their opportunity to utilise the skills of each employee to the full, as ADM does. “Job descriptions can be wider and more challenging.  There is less ‘cubby-holing’ of skill sets to each job.  Multi-tasking and stretching yourself inevitably aids future career prospects by providing greater knowledge and experience,” she says.

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